Conditions of Use
The Honey Hub Western Australia provides its online shopping services to you, subject to the following conditions. If you visit or shop at The Honey Hub Western Australia, you accept these conditions, therefore, please read this policy carefully. In addition, when you use any current or future The Honey Hub Western Australia online shopping service or visit or purchase from any business affiliated with The Honey Hub Western Australia, whether included in The Honey Hub Western Australia website or not, you also will be subject to the guidelines and conditions applicable to such service or business. By making an online purchase from The Honey Hub Western Australia, you agree that you have read and agreed with all the terms and conditions.
Ordering
We only accept orders for shipment in Australia, based on addresses and PO Boxes. Due to quarantine regulations, we are not permitted to post The Honey Hub Western Australia honeycomb to Victoria and Queensland.
Once you place your order, we will review it and put it through for processing. If we notice any missing information or expect any issues, we will get in touch with you to ask further questions. Otherwise the order should be delivered within 7 – 10 working days but please accept there could be slight delays in deliveries currently because of COVID.
International Order
We do not currently accept orders shipped to international addresses from our online shopping cart, however; we plan to expand the online shop to international customers in due course.
Price
Your payment is taken as you place your order, so you will always be charged at the rate advertised at the time of ordering. All prices are in Australian dollars (AUD).
Product Delivery Restrictions
Vic & QLD: Due to domestic quarantine restrictions, we cannot send honeycomb products to Victoria or Queensland, however, honey is safe.
Delivery
Shipping is calculated at checkout. We package and post out once a week on Friday. Orders placed after 12pm on Friday will go into the following allocated postal run. We use Australia Post for delivery and aim to have your order delivered within 7 – 10 working days. Delivery to some regional parts of Australia can take longer.
During busy periods, such as Christmas, and in the event of public holidays, delays in delivery can occur because of the capacity of Australia Post.
Please make sure that the delivery address and postcode are correct, as we cannot be responsible for non-delivery due to an incorrect address provided. Likewise, in the event of extreme weather or other events out of our control (e.g. civil action, delivery vehicle breakdown, etc.) we cannot be responsible for any delivery delays.
Payment
We accept secure payment online by Visa or MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
The Honey Hub Western Australia does not store nor process any Credit Card information.
Title
The Honey Hub Western Australia retains all rights of ownership and possession of the goods until full payment has been received.
Cancellation
The Honey Hub Western Australia, reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched. If you wish to cancel your order before it has been sent out, you are free to do so. You will receive a refund of the cost of the goods and the delivery cost.
Lost Packages
In the unlikely event of a package going missing, every effort will be made to ensure that an investigation is commenced to locate your order. If your package cannot be located after 7 – 10 days (from lodgement of investigation), you have the option of receiving a replacement or to be issued with a refund less the cost of delivery.
Quality Concerns
The Honey Hub Western Australia takes great pride in the quality and condition of our honey and we strive to ensure it reaches you in the best possible condition. If your order has been damaged in transit, please call Hanlie van Rooyen on 0403 955 927 or email sales@honeyhubbee.com.au. We will endeavour to address any concerns as soon as possible. Once we have received visual confirmation of the condition of your order, we can issue you with a refund (less delivery cost) or send replacements.
Returns
The Honey Hub Western Australia is committed to providing quality products to all our customers. We don’t offer returns, therefore, if for any reason you are not satisfied with any of our products, please contact Hanlie van Rooyen on 0403 955 927 within 24 hours of receiving your order. We don’t offer refunds for change of mind or buyer’s remorse.
Your Privacy
We retain details necessary for successful fulfilment of your order and may use it for marketing, for example, emailing information about seasonal offers. These details are limited to your name, address, telephone number and email address. We do not sell contact details to any other companies. We will never cold call you for marketing purposes. The Honey Hub Western Australia will not keep credit card details after payment has been received.
These terms & conditions may change
We reserve the right to update these terms and conditions without prior notice. Therefore, we encourage you to review these terms and conditions whenever you purchase products from us or use our website.
These terms and conditions do not affect your statutory rights as a consumer.
Company Information
B’s Bees Pty Ltd (ACN 653 096 783) as trustee for B’s Bees Family Trust (ABN 59 883 500 754) trading as The Honey Hub Western Australia (ABN 46 388 992 466)
Customer Service Contact
Hanlie van Rooyen
Email: sales@honeyhubbee.com.au
Telephone: 0403 955 927